The aviation and Hotel industry is a whole different world! They are the places where the world’s most successful corporates, entrepreneurs, politicians, international tourists, scientists, economists, artists and celebrities travel and rest. Both the industry offer glamourous and fantastic job opportunities to youngsters but with a catch, it demands a good command of spoken English and a presentable personality.
Ms Sonu Goel, who is an English Coach and heads Café Converse, shares, “Both Aviation and Hotel industry stress its people to speak English politely with the right use of words, international accent with proper confidence. For example, if a French or an Italian native visits your hotel or interacts with you at the airport, chances are high, he/she will not understand or worse misunderstand you, if you unwarily pronounce any English word in your local accent”.
Ms Goel adds it is also vital to learn good professional English for hotels and aviation because a large part of professional duty involves staying cool, conversing in English effectively and solving difficult situations with courtesy. Some of the common challenges that an airline or hotel may face due to weak English communication by its employees are:-
Here at Café Converse, we can help you or your staff by providing effective one-to-one and group English learning sessions, tailor-made to your employees and your needs. Our Spoken English and Corporate English classes cover all the necessary basic areas of customer services from using the phone to taking orders, from understanding guests to writing short emails and letters, from giving directions to dealing with guests’ problems.
Investing in your personal skills and your staff’ language skills is essential to enhance your customer experience and increase profitability. So don’t wait any long!